This policy explains what HiZir LLC collects when you use this website, why we collect it, and what choices you have.

Information we collect

Order information: name, business name, email address, phone number, shipping and billing address, and the items you order.
Payment information: handled by Shopify Payments. We never see or store your full card number.
Form submissions: the details you enter when you request a sample or ask for a quote, including the campaign code from a postcard if you arrived through one.
Files you upload: if you send us case files for milling or printing, we store them only to produce your case.
Usage information: standard web analytics such as pages viewed and approximate location, used to improve the site.
Diagnostics: when a page fails, the error message, the page address (with personal links removed) and your browser type, used only to find and fix the fault and deleted after 90 days.

How we use it

To process and ship your orders, answer your questions, send you the transactional messages that belong to an order, prevent fraud and abuse, and meet our legal and tax obligations.

We send marketing email only to people who asked for it. Every marketing email has an unsubscribe link.

Who we share it with

We do not sell your personal information for money. We share it with the service providers that make the store work:

Shopify: store platform, checkout, and payments
Amazon Web Services: website hosting, file storage, and transactional email
Shipping carriers: to deliver your order
Cloudflare: to keep spam out of our forms
Our own analytics (hosted on Amazon Web Services): to count page visits

Shopify, which runs our checkout, may also use information about how you use our store, together with information from other Shopify stores, to show you personalized ads and to improve its services. Shopify handles this under its own Consumer Privacy Policy. Some U.S. state laws treat this as "sharing" personal information or "targeted advertising". You can opt out on our Your Privacy Choices page.

We may also disclose information when the law requires it.

How long we keep it

Order records are kept as long as required for accounting and tax purposes. Case files uploaded for milling or printing are deleted automatically 90 days after upload.

Your choices

You can ask us to access, correct, or delete the personal information we hold about you. Email lab@hizir3d.com and we will respond within 30 days.

Residents of certain states, including Florida and California, have additional rights over their personal information.

Cookies

This site sets one cookie, and only after you add something to your cart: it keeps your cart. Our analytics do not use cookies. Checkout runs on Shopify, which sets its own cookies. You can block cookies in your browser, but the cart will not work without that one.

Children

This is a business-to-business site for dental professionals. It is not directed to children and we do not knowingly collect information from them.

Changes

If we change this policy we update the date shown at the bottom of this page.

Contact

HiZir LLC · 2540 Metrocentre Blvd Ste 4, West Palm Beach, FL 33407 · (561) 966-8262 · lab@hizir3d.com

Last updated September 30, 2026.