Returns & Replacement

Draft for review. Items marked [CONFIRM] need a decision before launch.

Our approach

Dental lab materials are consumables. Once a disc has been opened, mounted, or milled, we cannot resell it, so we do not accept returns of opened product. What we do instead is replace defective material free of charge.

Free replacement for defective discs

If a disc arrives cracked, chipped, or fails during normal use because of a material defect, we replace it at no cost to you, including shipping.

To make a claim, email lab@hizir3d.com with:

• Your order number
• The disc shade, thickness, and lot number from the label
• Photographs showing the defect
• Your sintering parameters, if the disc failed after milling

Claims must be submitted within [CONFIRM: claim window, e.g. 30 days] of delivery. We respond within [CONFIRM: response time, e.g. 2 business days].

Unopened product

Unopened discs in their original sealed packaging may be returned within [CONFIRM: return window, e.g. 14 days] of delivery. [CONFIRM: whether a restocking fee applies, and who pays return shipping.] Refunds are issued to the original payment method once we receive and inspect the return.

What is not covered

• Discs damaged by milling parameters, sintering cycles, or equipment outside the manufacturer's published specifications
• Discs that have been opened and are free of defects
• Ordering the wrong shade or thickness — contact us and we will help, but this is not a defect claim

Damaged in transit

Report shipping damage within [CONFIRM: window, e.g. 5 days] of delivery with photographs of the packaging and contents. We file the carrier claim and send a replacement.

Cancelling an order

Orders can be cancelled at no cost any time before they ship. Email us with your order number as soon as possible.

Contact

HiZir LLC · 2540 Metrocentre Blvd Ste 4, West Palm Beach, FL 33407 · (314) 403-5175 · lab@hizir3d.com