Shipping Policy

Draft for review. Items marked [CONFIRM] need a decision before launch.

Where we ship

We ship within the United States from our Florida warehouse. For orders outside the United States, contact us before ordering.

Processing time

In-stock orders placed before 12:00 PM ET on a business day ship the same day. Orders placed after the cutoff, on weekends, or on U.S. holidays ship the next business day.

Items shown as available to order but not in stock are produced or restocked before shipment. Estimated lead time: [CONFIRM: lead time for made-to-order shades]. We contact you if a lead time changes.

Shipping cost and delivery

Shipping is calculated at checkout based on your address and the contents of your order. The exact cost is always shown before you pay.

[CONFIRM: free-shipping threshold, e.g. "Orders over $X ship free."]

[CONFIRM: carriers used and typical transit times.]

Tracking

You receive a tracking number by email as soon as your order ships.

Problems with a delivery

If a package arrives damaged, or does not arrive, email lab@hizir3d.com with your order number and photographs of the packaging. See our Returns & Replacement policy for how we resolve damaged goods.

Questions

HiZir LLC · 2540 Metrocentre Blvd Ste 4, West Palm Beach, FL 33407 · (314) 403-5175 · lab@hizir3d.com